Returns and Refunds

 At mushroomit.com, your satisfaction is our priority. We offer a 30-day return policy to ensure you are happy with your purchase.

30-Day Return Policy

You can return or exchange products within 30 days of receiving your order.

Conditions for Returns

  1. Original Condition: Mushroom lamps must be unused, undamaged, and in their original packaging, including all accessories, manuals, and any included components.
  2. Proof of Purchase: A valid receipt or order confirmation is required to process the return.
  3. Defective or Incorrect Items: Returns are accepted for defective, malfunctioning, or incorrectly delivered lamps. Photographic or video evidence may be required.
  4. Shipping Costs:
    • Customers are responsible for return shipping costs for change-of-mind returns.
    • For defective or incorrect items, we will cover the return shipping costs.
  5. Inspection: All returned items will undergo an inspection to ensure they meet the return criteria before a refund or replacement is issued.
  6. Non-Returnable Criteria: Lamps with visible signs of misuse, tampering, or accidental damage caused by the customer will not be accepted.

How to Return a Product

  1. Contact Us: Email us at info@mushroomit.com with your order number and details of the return. If applicable, include photos of any damages or issues.
  2. Receive Return Instructions: Once your return is approved, we will provide you with a return form and the return address.
  3. Pack and Ship: Pack the product carefully in its original packaging, include the return form, and ship it to the address provided.
  4. Refund or Exchange: Upon receipt and inspection of the returned product, we will process your refund or exchange within 7 business days.

Defective or Incorrect Products

If you receive a defective or incorrect product, please notify us within 30 days of receiving your order.

Steps to Resolve:

  1. Contact Us: Email us at info@mushroomit.com with photos or videos of the defective or incorrect product.
  2. Resolution: We will send a free replacement or process a refund within 7 business days.
  3. Shipping Costs: We will cover return shipping costs for defective or incorrect products.

Refund Timeline

Refunds are processed within 7 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method. Please note that bank processing times may vary.


Contact Information

E-Mail: info@mushroomit.com
Phone: +447365885226
Contact Form: https://mushroomit.com/pages/contact
Company Name: icicosmetic Ltd
Company Registration Number: 12145692
Business Address: Dephna House, Launchese, 7 Coronation Road, London, NW10 7PQ, United Kingdom

Working Hours:
Monday - Friday: 08:00 - 16:00 GMT